Frequently Asked Questions

• Accounting

  • How long will I wait before I see my refund check?
    Refunds are processed at the end of each month. You should expect to receive your refund check six to eight weeks from the end of the month in which the refund was processed. Credit Card refunds take approximately 7 business days to be credited back to the card.

  • What do I need to do to get my Excess Proceeds released from the courts?
    Before Excess Proceeds can be paid, we must have a signed court order. The payee’s name, address, and the amount of money to be released, must also be provided. Once the court order is signed, it takes approximately 10 business days for the money to be refunded.
    

  • How can I redeem a return item?
    Once you have been contacted about an insufficient check, you can immediately redeem the check with two money orders or cashier’s checks: One for the amount of the check and another for the bank service fee of $30.00.
    
    Cash payments must be made in person at the Accounting Department: (which is also the Passport and Court Registry Section):
    
    

    201 Caroline, Suite. 170
    Houston, Texas 77002

    
    

  • If I am currently unable to write checks at your office, how do I get those privileges reinstated?
    You must wait two years for consideration to be taken off the Returned Item checklist. Your request for reinstatement must be made in writing and your file will be reviewed. A determination letter will be sent to you following your request.

• Court Registry

  • What type of funds can be deposited into the Court Registry?
    By order of the court, the registry may take in the following:
    Awarded funds for a minor child to be held in the trust until the child reaches the age of 18, or until further order of the court.
    Funds deposited that are currently in disputed by two or more parties
    Cash bond posted with the Civil or Family courts
    Personal property

  • I am currently receiving aid from the Department of Health and Human Services and I must provide documentation stating that I do not have access to the funds in the registry. How do I request this kind of documentation?
    You may contact us at (832) 927-5670 to request a letter to be mailed to you or directed to the investigator at the department of Health and Human services.

  • How do I update my address with your office?
    Write a brief letter notifying our office of your new address or you may fill out the "Court Registry Change of Address Form” and mail to:
    
    

    Harris County District Clerk
    ATTN: Court Registry
    P.O. Box 4651
    Houston, TX 77210-4651
    
    You may also fax the letter to (832) 927-0133

    
    

  • I have funds in the registry and I am about to turn 18. How do I withdraw the money?
    The registry must have a signed court order to release the funds. An order can be prepared through our office or by an attorney.

  • Once I have applied to withdraw funds, how quick is a check issued?
    Once a complete application has been submitted to our office, we prepare the order and send it to court for the judge to sign. The usual timeframe is approximately 4-6 weeks, depending on the court's schedule.

  • I received a call stating that I have unclaimed money with the State Comptroller’s Office that was from the Harris County District Clerk’s Office. Why were my funds transferred and how can I retrieve them?
    Unclaimed funds are subject to escheatment to the state. You may claim your money from the State Comptrollers Unclaimed Property Division Tendered money may require further court action to determine who may claim the funds. For further information and assistance, you may contact the State Comptroller’s Office: 1-800-654-3463 or email them.
    
    

    Comptroller of Public Accounts
    Unclaimed Property Division
    Research and Correspondence section
    P.O Box 12019
    Austin, TX 78711-2011

  • What is a Form W-9 and where may I obtain the form?
    A Form W-9 is a Certification of Taxpayer’s Tax Identification Number. An individual has a social security number whereas a company or other entity has an employer’s identification number. You may obtain a Form W-9 from area banking institutions, the Internal Revenue Service Office, our Website, or from our office.

  • Why does the Harris County District Clerk withhold a percentage of the minor’s interest if they do not have a Form W-9 on file?
    A percentage of the interest is withheld in accordance with section 3406(a) of the Internal Revenue Service Code.

  • When should I expect to receive a 1099- INT
    The 1099’s are mailed out on an annual basis on or before January 31st.

• What are my payment options?
  To pay online, go to www.hcdistrictclerk.com and log in using your user name and password – if you do not have one, you may create one by clicking “New User” at the top of the page. If you have forgotten your password, click on “Forgot Password” to retrieve it.
  
  To pay in person, go to the Civil Courthouse (1st floor), Room 110. 201 Caroline, Houston, Texas, 77002.
  
  Mail Money Order or Bank Cashier’s Check to:
  

  Marilyn Burgess, District Clerk
  Attn: Billing, PO Box 4651
  Houston, TX, 77210
  Attn: Accounting Department
  

  Payments made by mail must include cause number and the top portion of the invoice.
• To whom should I make the payment payable?
  No personal checks accepted. All other payments Cashier’s check and money orders should be made payable to: Marilyn Burgess, Harris County District Clerk.
• Can I pay the bill over the phone?
  Our office does not accept payments by phone. See “What are my payment options?” for more information.
• I filed a Pauper’s Oath. Why did I receive a bill?
  Please supply our office with a signed copy from the court stating the Pauper’s Oath was approved/granted. Otherwise, the costs are due to our office.
• Why am I being billed?
  Ultimately, you are being billed for court filings and activity that you filed or for costs that you were ordered responsible to pay by Court Order or Texas State Law.
  Specific Case Types:
  

  • PROTECTIVE ORDER: We show you have a court order against you for these costs.
  • TRANSFER OF VENUE: The fees listed on your bill were costs associated with forwarding documents to the venue (County/Court) the case was transferred to. The fees are billed to the party who requested the documents and/or the transfer.
  • SEVERANCE: The party that moved for the severance is billed the costs unless the Summary Judgment or Order of Severance states otherwise.
  • PATERNITY: The bill is associated to court costs related to the Paternity case that was filed against you by the Attorney General’s Office. By order of the court (Judgment/Court Order), the judge noted that you were responsible for the court costs and our office has not received full payment to date.
• What if I can’t afford to pay these costs?
  These costs are ordered by the District Courts and set by Texas Law and non-payment of these fees by the due date may result in further penalties including 30% and subsequent legal action taken by the collection agency.
• Why are you billing me now when this was due some time ago?
  Our office is prioritizing the collection of due fees. Initial notice was given when the court order was signed or when service was completed – the current notice is to serve as a reminder of those fees. Per Texas Law, we have partnered with a collection agency – this notice is to provide an opportunity to reconcile the amount due prior to going to collections and incurring further penalties.
• Whom do I contact if I am having trouble with logging in or with making a payment?
  You may contact our DCO Technicians by emailing DCSA@hcdistrictclerk.com (preferred method). Please provide details regarding the difficulties you are experiencing or you may also contact them directly at 832-927-5815.
• May I make payments in installments?
  We recognize you may be unable to make a full payment at this time. At the least, we encourage that payment be made to lower the balance due which will decrease the amount of penalty incurred at the time it is deemed collectible. Please note, this will not halt - collection activity on your outstanding balance.
• Can I have more time to pay without incurring further penalties?
  We are unable to extend the due date; however, we encourage that payment be made to lower the balance due which will decrease the amount of penalty incurred at the time it is deemed collectible. Please note, this will not halt - collection activity on your outstanding balance.
• What can I do if the person named on the bill is deceased?
  Mail a copy of the death certificate:
  
  

  Marilyn Burgess, District Clerk
  PO Box 4651
  Attn: Billing
  Houston, TX 77210
  
  

  Once received, we will notate the billing record and reference the document in the case file. If you have any other questions regarding the amount due, please contact your attorney.

• Notice to Employer (Child Support Wage Withholding)

  • Why did the employer not accept the Income Withholding Order (IWO)?
    Please contact the employer to find out the reason for its specific return – in our experience missing identifying data such as social security numbers and case numbers are the most common reasons for return.
  • Why should the Request for Notice to Employer of Income Withholding form be submitted separately/exclusively from other case associated filings?
    The Request for Notice to Employer of Incoming Withholding is a form that requires review and acceptance of a processing fee of $15 exclusively by our department. All other NO FEE documents go directly to the court. Submitting the request separately ensures our department will receive and process without complication or delay of unassociated court filings.
  • If I do not know the employer, can I submit the request as “unemployed” or put “any employer”?
    No. Our office does not locate employers. We are unable to send out an order without the name and address of the employer supplied by the applicant.
  • My child is about to turn 18 and meet high school graduation requirements. Is the Request for Notice to Employer of Income Withholding Form all I need to end child support garnishments?
    No. You may contact the Harris County Domestic Relations at 713-274-7300 or visit their website online at https://dro.harriscountytx.gov/Pages/default.aspx to inquire about their services for termination of child support. If you would like to file it yourself (pro-se), you may contact the Houston Volunteer Lawyers Program at 713-228-0735 or visit them online at www.MakeJusticeHappen.org for more information.
  • My child support order was signed by the judge – does the court automatically send the child support order to the employer?
    No, the court does not automatically send the child support order. You will need to complete the Request for Notice to Employer for Income Withholding form and pay the required statutory fee.
  • If the Obligor does not have a job currently, should I submit a Request for Notice to Employer for Income Withholding form?
    No, you should only submit the request if the obligor is currently employed.
  • A pending child support order has not been signed by the judge yet. Should I submit the Request for Notice to Employer of Income Withholding form now?
    No, we are unable to notify employer until the child support order is ultimately signed. Therefore, you should submit the request after the order is signed. If you submit the request before the order is signed by the Judge, your request will remain pending for 10-business days. If the order is not signed within 10-business days, the request will be cancelled and the request fee will be refunded. You will then need to submit the request and pay the filing fee again after the order is signed.

• Historical Child Support Payment Record

  • How can I obtain a copy of the Harris County Historical Child Support Payment record?
    If you are inquiring on a case prior to 2004, complete the Payment History Request Form and then mail or email the form to the address listed on the form, or fax it to the number listed on the form. To receive information regarding the last payment or to obtain a copy of your current payment history, contact the State Disbursement Unit at 1-800-252-8014. You may also visit the website for the Office of the Attorney General to inquire about this same topic.

• Where do I file my pleadings if I am a Pro se filer?
  Civil pleadings can be filed with Civil Intake on the first floor of the Civil Courthouse located at 201 Caroline Street. Civil Intake office hours are 8 a.m. – 4:30 p.m.
  Pleadings filed after hours may also be filed via the drop box located on the outside of the Civil Courthouse.
  Pleadings may also be filed electronically via efiletexas.gov.
• Can I speak with the Judge?
  All hearings/appointments/correspondence with the Judge must be properly noticed with the court and with the opposing party(s). Please contact the court directly for their procedures on how to set a motion or a status conference for hearing.
• How do I get my case (cause) set for trial?
  Cases are typically set for trial automatically after an answer has been filed. If an answer has been filed and you have not yet been set for trial, please contact the Trial Coordinator for the court. Contact information for all of the court staff can be found at justex.net.
• When filing attorney vacation schedule, what months are considered summer designations and non-summer designations
  June, July and August are summer designations. All other months (September-May) are non-summer designations. Any days at the beginning of June that fall in the last week of May are also non-summer days. This last week of May is counted fully as a week in May.
• How do I get my vacation weeks changed?
  For civil cases, please file a motion/order with the Ancillary Clerk either in person at 201 Caroline, 2nd Floor, Room 208 or by mail: Harris County District Clerk, PO Box 4651, Houston, TX 77210 Attn: Ancillary Clerk. For Family cases, please file a motion/order in each court in which the attorney has been set for trial.
• Where are the Civil Courts located?
  The Civil Courts are located at 201 Caroline Street, Houston TX 77002. Please, see the online directory for specific court information, or stop by the information booth on the first floor of 201 Caroline Street.
• How do I find out if someone has been served?
  Please use the Search Records & Documents option located on our website. Once you have searched the case by using the case number or by using the name search, select the service tab to obtain the served date, if it is available.
• I need to have a subpoena/citation served. Who do I talk to?
  All service and fee documents are handled by Civil Intake. You can contact Civil Intake at Civil.Intake@hcdistrictclerk.com or by calling 832-927-5600. Civil Intake’s office hours are 8 a.m. – 4:30 p.m. Monday – Friday.
• I have money in the registry of the court, who do I contact in order to withdraw my funds?
  In order to withdraw funds from the court registry you will need to contact the Court Registry department by emailing them at court.registry@hcdistrictlcerk.com or by calling them at 832-927-5670.
• I have a virtual hearing or there is a virtual hearing I would like to view. Where do I find the link to participate if I have not received one from the court?
  Meeting information for all virtual hearings is published on the court’s website, justex.net. Please visit the website and click on your court in order to access the meeting information.
• I am not party to a case, can I view the case file?
  Yes, all civil cases are public record unless they are sealed, filed as Sensitive Data or are deemed confidential for any reason. You can search for any case by going to our website and clicking on Online Services/ Search Our Records and Documents.
• Can a filer have a document deleted if it was filed in error?
  We are unable to delete a document if it is file marked. If something is filed incorrectly, please contact the clerk of the court to have the issue resolved.
• I forgot to pay the fee for my fee filing when it was originally filed (Jury fee, cross action, etc.) and it was accepted. Who do I contact in order to have the fee paid and the document entered?
  Civil Intake handles all fee filings and will be able to assist you in this process. You can contact Civil Intake by emailing them at civil.intake@hcdistrictclerk.com or by calling them at 832-927-5600. Civil Intake’s office hours are 8 a.m. – 4:30 p.m. Monday – Friday.
• I filed something in person or via mail. How long does it take to show up in the system?
  It typically takes 1-2 business days once received for a document to be processed and imaged. If more than a few days have passed since the filing was received by the District Clerk and you do not see it online, please contact the clerk of the court for assistance.
• Judge signed an order but I don’t see it yet. How long does it take for signed orders to appear on the website?
  Typically orders can take 1-3 days before they are available online. If after a few days have passed and you do not see the order on the website, please contact the clerk of the court for assistance.
• I am listed as co-counsel, but I am not receiving notice. How do I fix this?
  We are only able to list one attorney of record per party. Therefore, notice will only be sent to the attorney listed as lead counsel. One of the services that may be helpful is our docket notification service. You can utilize this service by signing in on the Search Records and Documents webpage on the District Clerk’s website and selecting the “Notifications” tab. This allows an attorney(s) to receive various types of notifications and docket alerts directly from our office by choosing the case numbers and specific notifications to receive.
• I have been served and I need to file an answer. What do I do?
  You are welcome to mail your answer in to 201 Caroline St. Houston, TX 77002, file in person at 201 Caroline St., or file electronically via efiletexas.gov.
• Is the District Clerk hiring?
  For employment opportunities please refer to our Employment Opportunities page at www.hcdistrictclerk.com.
• I can’t afford an attorney. Where can I get help?
  Please refer to the Litigants Without an Attorney guide on the Harris County District Clerk’s website at www.hcdistrictclerk.com.

• Where do I file my pleadings if I am a Pro se filer?
  Filings can be filed by one of the following methods:
  

  • Electronically at www.efiletexas.gov
  • By Mail-
    Harris County District Clerk Office
    P.O. Box 4651
    Houston, Texas 77210-4651
  • DROP BOX- This area is located at 201 Caroline at the north side of the building (the left side), labeled Harris County District Clerk. Please do not deposit cash. This service is available 24 hours daily, 365 days a year.
• Where do I file my pleadings if I am an attorney?
  Attorneys are mandated to efile their documents at www.efiletexas.gov
• Do you have computer terminals the public to use?
  Yes. Public computers are located at 201 Caroline, Houston TX 77002 in Room #110 and Room #210
• Is there a number I can call to get a case (cause) number and case information?
  Yes. You may obtain case information by calling (832) 927-5800. Also, information is available when you register on www.hcdistrictclerk.com. After registering, click on the drop down for ONLINE SERVICES/then select Search Our Records And Documents, enter the appropriate information needed to perform search.
• Where can I obtain filing fee information?
  Our fee schedule is located on www.hcdistrictclerk.com. Click on the dropdown for CIVIL/then select Civil Fee Schedules.
• Can you tell me how to file my documents or provide me legal advice?
  The District Clerk’s Office cannot dispense legal advice or carry forms to file a case (cause) in the Civil District Courts.
• Where are bonds released?
  Surety bonds are released at 201 Caroline, Houston, TX 77002, Room 110.
  Cash bonds are released at 201 Caroline, Houston, TX 77002, Room 170.
• Where do I get a copy of my court documents?
  • Online at www.hcdistrictclerk.com
  • In person at 201 Caroline, Houston, TX 77002, Room 110 for Civil matters or Room 210 for Family matters
  • In Person at the Records Center at 5900 Canal Street, Houston, TX 77011

• How much is my balance?
  You can check your Court Cost balance on the Payment Plan tab under your case details.
• I am not able to make my payment on time, can I get an extension?
  Yes, contact the Collections Department at (832)927-5920 to speak to a Collection Clerk. Our clerk will update the arrangement for the payment.
• Are you open on weekends?
  No, however you can make a payment online towards your court fees on the Payment Plan tab under your case details.
• Can I pay over the phone?
  Our office does not accept payments over the phone. You can pay in-person, online, or by mail.
  To make a payment online:
  

  • In the blue bar at the top of the District Clerk’s homepage log in with your email and password or Click “New User” to create an account
  • Click “Search Our Records” in the blue boxes under the photos
  • Click on “Criminal” Tab
  • Enter your case number or defendant information
  • Under the Style column, click on the case you want to pay. A new page will open with several tabs.
  • Click on “Payment Plan” Tab
  • Click on the “Pay now” box on the left side and click on the credit card icon to pay
  • Scroll down to enter your credit card information and click on “Pay Now”
  • You can click on a link to print a receipt when the transaction is complete
• Can someone else pay for me?
  Yes, as long as they provide your name and case number.
• Can I pay with a credit card?
  Yes, online or in person. If in-person, the cardholder must be present with a valid ID.

• The court deferred adjudication of my guilt and placed me on probation and my probation has since been terminated. Is this record available to potential employers, etc?
  Yes - the District Clerk will always have a record of the action taken on your case (cause), even in instances of deferred adjudication. Article 42.12, section 5 (f), Code of Criminal Procedure specifically states that a record in the custody of the District Clerk regarding a case (cause) in which a person is granted deferred adjudication is not confidential.
• How can I file for a Petition of Non-Disclosure of my deferred adjudication?
  Unfortunately, our office is unable to provide legal advice regarding non-disclosure for deferred adjudication. The Texas Judicial System's website provides information and forms to non-disclosure for deferred adjudication.
  
  Filing Fee: Beginning January 1, 2018, filing a Petition for Non-Disclosure of Deferred Adjudication is $305.00 if filed in the County courts. There is a $315.00 filing fee if filed in the District courts (521.242 Transportation Code and 133.154 Local Government Code).
• Someone stole my identity and was arrested and convicted of a criminal offense. Is it possible to have my name removed from these records?
  Yes - Article 55.01 (d), Code of Criminal Procedure explains your entitlement when an arrested person has falsely used your information during an arrest. Article 55.02, Code of Criminal Procedure explains the procedure for expunction of records. Refer to the District Attorney's Misidentification Victim information services. You should not consider this legal advice. You should contact an attorney to advise you of your legal rights.
• Where do I go to file charges against someone who has committed a crime?
  If you have been a victim of a criminal offense, you should contact the nearest local law enforcement agency to conduct the investigation and file the appropriate criminal charges through the District Attorney's Office.
• I was a victim of a criminal offense. Where can I go to get information or assistance concerning the status or outcome of the case (cause)?
  You can get information from the District Attorney's Web site at District Attorney's website, or from the JIMS Offense Inquiry Screen.
• How do I expunge my criminal case (cause)?
  Since we are unable to provide legal assistance, you should review the Code of Criminal Procedure Chapter 55 relating to expunctions or seek counsel from a licensed attorney.
• Is there a number I can call to get case (cause) information?
  Customers with a specific case (cause) number may call (713) 755-7812 to obtain summary information about that particular case (cause) at no charge. For criminal information select appropriate the option.
• Where is Customer Service located?
  The Criminal Customer Service Section is located inside of the Civil Intake Department at Windows 1, 2, 3, and 4 on the first floor, Suite 110 of the Civil Courthouse, 201 Caroline, to assist walk-in customers during regular business hours with criminal record searches, certificates of record search and disposition, viewing of case (cause) files, obtaining copies of documents, and filing documents. The fee for a certificate of record search is $6.00. The fee to obtain copies of documents is $1.00 per page, whether certified or not.
• Can I file after business hours?
  The drop box we had at 201 Caroline, on the left side of the Civil Courthouse, has been moved to the first floor of the Criminal Justice Center.
• Where can I get appeals information?
  The Appeal Section is located at 201 Caroline, Suite 250 for the public, and at 5900 Canal for attorneys and court reporters. Personnel in this section will assist customers with questions concerning cases (causes) on appeal. This is also where attorneys of record check out and check in appellate records. The contact number is (713) 755-7812. Customers may also file appeal documents or request copies from appeal cases (causes) in this section.
• Where can I file a Post Conviction Writ of Habeas Corpus?
  The Appeal Section also processes Post Conviction Writ of Habeas Corpus. The application for a Post Conviction Writ of Habeas Corpus must be filed on the proper form, which the applicant may obtain online at the Court of Criminal Appeals.
• How can I get my cash bond refunded?
  Cash bond deposits are refunded to the depositor if the defendant has successfully complied with all conditions of the bond and the criminal case (cause) is concluded. There fund order is prepared and signed by the judge, then forwarded to the County Auditor's Office. When that process is complete, the County Treasurer will mail the refund check to the depositor at the address noted on the cash bond. Any change of address should be completed prior to the conclusion of the criminal case (cause).
• Where can I file for an occupational driver's license?
  Petition for an occupational driver’s license may be filed in the in the Criminal Customer Service Section located inside of the Civil Intake Department at Windows 1, 2, 3, and 4 on the first floor, Suite 110 of the Civil Courthouse, 201 Caroline. Filing Fee: Beginning January 1, 2018, filing an occupational driver’s license cost are $282.00 if filed in the County courts and $287.00 if filed in the District courts (521.242 Transportation Code and 133.154 Local Government Code).
• Is there a number I can call for a name inquiry?
  Customers with only a name and date of birth may call (713) 755-7812 to obtain a criminal record search. A fee of $5.00 is charged for this service. An additional fee of $1.00 is charged for written confirmation or a certificate of the search. All major credit cards are accepted for this transaction.
• Where can I obtain sex offender information?
  The Department of Public Safety will be able to provide you more information on this topic. Click on query to obtain information on sex offenders.
• How do I resolve check fraud/hot check problems?
  Please refer to the Harris County District Attorney's Office for assistance regarding your concern. If you would like more information regarding this topic, you may contact the Check Fraud Division by calling 713-755-7883.
• How can I obtain information regarding inmates incarcerated in the Harris County Jail?
  Please visit the Harris County Sheriff's Office Web site. Particularly, you will find the information you are looking for under Inmate Information.
• How does a government agency get copies of criminal records?
  A government agency may obtain the most efficient service by faxing a request on the agency's official letterhead, to (713) 368-3946. If not already displayed on your letterhead, please include a return mailing address and contact person to address returned service. Also, please let us know if your needs require a mailed certified copy or whether a faxed copy is sufficient. You may also obtain this information through our Correspondence Department by writing on your official letterhead to Criminal Correspondence Section, P.O. Box 4651, Houston, Texas 77210-4651, to the attention of Criminal Correspondence. In fulfilling all requests, please include the defendant's name(s), case (cause) number(s) and item(s) you are want returned. (e.g.case (cause) #1234567 - Certified Copy of Judgment and Sentence).

• What are the hours of operation?
  The Courts are open Monday through Friday 8:00AM to 5:00 P.M.
• What time is docket call?
  Docket call times varies by Court. Please call or email the individual court that your case is assigned. All Courts information are located on the main website www.hcdistrictclerk.com or www.justex.net.
• How can I obtain a hearing date?
  Depending on the court, hearing dates can be scheduled via www.hcdistrictclerk.com, www.justex.net, calling or emailing the Court Clerk after you file your petition or motions. The courts’ information, phone numbers and email address, can be found on the website www.hcdistrictclerk.com.
• How do I view the courts procedures?
  Please visit the court website at www.justex.net to view each courts procedures.
• How do I finalize my divorce?
  Please visit the court website at www.justex.net to view what other documents are required to be filed after you file the original petition. You can finalize your Divorce multiple ways but it is dependent on the court your case is assigned to:
  

  • By filing an Affidavit of Prove UP along with all the required documents.
  • Via ZOOM (depending on the court) OR
  • By scheduling a hearing on the Uncontested Docket.

  
  Please reach out to the individual court for additional information.
  
  You can find some of these necessary documents on the website www.texaslawhelp.org.
• How can I obtain a Protective Order (family violence ONLY)?
  Unfortunately, our office cannot assist you with the preparation of your documents. However, you can obtain the full package of documents required to file a Protective Order at www.texaslawhelp.org. After completely filing out your documents, you may mail it or drop it off in our 24-hour drop box located at 201 Caroline, Houston, TX 77002.

• Can I obtain forms to file from your office?
  Unfortunately, the Harris County District Clerk’s Office does not provide Legal Forms for filings. You may obtain free legal forms by visiting the following self-help websites: www.texaslawhelp.org or www.texascourthelp.org.
• How do I file my documents?
  There are 3 options available to file your case information:
  

  • E-File : efiletexas.gov (for tech. support: 1.855.839.3453)
  • Mail: The Harris County District Clerk, Marilyn Burgess
    P.O. Box 4651
    Houston, Texas 77210
  • Drop off box, located at The Harris County Civil Courthouse, 201 Caroline, 77002 (available 24/7 located outside, east side of the building) Please DO NOT deposit cash.

  Attorneys are required to e-file all documents
• How much does it cost to file a case (cause) in Family Intake?
  Filing fees vary depending on the type of action. Please refer to the fee schedule on www.hcdistrictclerk.com under the Family Tab, click Family Fee Schedule, and view pages 10-18.
• Is there a number I can call to get case (cause) information?
  You may obtain case information by visiting our website, www.hcdistrictclerk.com. To obtain an accurate civil records search important information is required i.e. Name of party, year filed, is party the plaintiff or defendant in the case (cause), case type etc.
  You may also contact (832) 927-5800 for a record search.
• How can I obtain a copy of my divorce decree?
  You may obtain a copy online by visiting our website at www.hcdistrictclerk.com. If this is your first time on the website you will need to create an account. Once you have created an account please Click Online Services, then select Search Our Records. You may search for your case by your case number. If you don’t know your case number search for your case by your name. Enter your name in the plaintiff field if you filed the case. If the case was filed against you enter your name in the defendant field. Click on the party names to open the case file. Hit the images tab to view documents in your case. View document by clicking the image number. Add the document that you want a copy of to the basket. Click purchase order to proceed to check out. Hit Purchase. Enter Information and continue to check out as a typical online purchase..
• How can I obtain a Name Change Certificate?
  Name Change Certificates is ONLY provided in Divorce Cases. There is a $10 filing fee. Please contact our office at 832-927-5700 to schedule an appointment. If you filed a Name Change case you may purchase copies of the Signed Order Granting Name Change.
• How can I obtain a Restraining Order?
  You will need to file the appropriate documents into an existing family case to ask the Judge for a Temporary Restraining Order.

• Where is the Historical Document Room located?
  The room is located at:

  Harris County Civil Courthouse
  201 Caroline, Suite 200
  Houston, Texas 77002
• What are the hours of operation for the Historical Document Room?
  The room is open by appointment only. Please, call (832) 927-5860 for appointments.
• What type of records are available in the Historical Document Room?
  Civil Judicial Court and Criminal Court records in the form of Indexes, court minutes, court executions, court fee dockets, court cost bills, accounting books, civil and criminal case (cause) files dating from 1837 to 1951, declaration of intent, oaths of allegiance and Naturalization records ranging from 1837 to 1913.
• Can you give me my case (cause) number for a criminal and/or civil historical record(s) prior to 1951?
  This information can be obtained by using the “Search our Records” option on our homepage (www.hcdistrictclerk.com). You will need the case (cause) number if available, the name(s) of the parties involved, and date of birth (for criminal type cases only) to conduct a search. If further assistance is needed you may require an in-depth search of our record archives that may be obtained through our “Purchase Copies” option found under the Online Services tab on our homepage. This type of request does require a $5.00 fee.
• Can I request certain pages of a historical document or do I have to purchase the entire case file?
  You may request any and/or all pages of the historical document.
• What type of payment is accepted?
  For online transactions:
  

  • All major credit cards accepted
    
    • Visa
    • Master Card
    • American Express
    • Discover

  For in-person transactions:
  

  • All major credit cards accepted
    
    • Visa
    • Master Card
    • American Express
    • Discover
  • Money orders, cashier’s checks and traveler’s checks dated within 90 days of current date
    
    • Made payable to Harris County District Clerk, Marilyn Burgess
  • Checks that meet the following criteria:
    
    • Attorneys with a Bar Card Number
    • Law Firms located in the United States
    • Bondsmen licensed in Texas
    • Major insurance companies and major corporations
    • Title companies located in the United States
    • Any corporation or company with a Harris County address on the check made payable to Harris County District Clerk, Marilyn Burgess
• How does a government or law enforcement agency get copies of a criminal and/or civil historical court document?
  Government and law enforcement agencies may obtain copies of most court documents by using our e-Gov online portal.

Any other questions that pertain to the Historical Documents dating from 1837—1925 may be e-mailed to the Historical Documents Room.

• How do I apply for positions within the District Clerk’s Office?
  All applicants must apply for any District Clerk position via the internet or the Intranet at www.hcdistrictclerk.com.
• How many positions may I apply for at one time?
  There is no limit to the number of positions that an applicant may apply for.
• What is the next step after I have completed my online application?
  Once your application has been received by our office and if you have met the qualifications for the position that you applied for, your application will be forwarded to management for review. If management would like to interview you, Human Resources will contact you to come in to the office to complete testing and the interview. If you have previously tested and your scores are current, you will be contacted with an interview time.
• When will I be contacted for an interview?
  You will only be contacted for an interview if the management team requests one.
• If I do not meet the testing requirements for a particular job posting, how long must I wait before I am able to retest?
  The applicants are able to retest after 6 months from the date of the last test.
• How long must an employee be in a position before they are able to apply for other available positions?
  There is no specified time limit that must be met before applying for other positions. It is based on the requirements of each particular job posting.
• How can an employee obtain a copy of his or her paycheck stub:
  You would log in to STARS at https://hcmprod.erp.hctx.net/psp/ps/?cmd=login using your employee ID and password and click on the payroll tile.
• How and when can an employee obtain a Harris County badge?
  The Supervisor can request a badge on the employee’s first day by completing the badge access request form found on the Intranet.

• Why is jury service important?
  The United States Constitution and the Texas Constitution guarantee all people, regardless of race, religion, sex, national origin, or economic status, the right to trial by an impartial jury. Justice ultimately depends to a large measure upon the quality of the jurors who serve in our courts.
• What is my duty as a juror?
  As a juror, you must be fair and impartial. Your actions and decisions must be free of any bias or prejudice. Your actions and decisions are the foundation of our judicial system.
• How was I selected?
  You were selected at random from the Harris County Voter Registration list and the Texas Department of Public Safety list of drivers or ID card holders living in Harris County.
• Am I eligible?
  Jurors must:

  • Be a citizen of the United States and of this State.
  • Be at least 18 years of age.
  • Reside in the county of jury service.
  • Be able to read and write.
  • Be of sound mind.

  You cannot serve on a jury if:

  • You have been convicted of a felony or of any type of theft (unless rights have been restored)
  • You are now on probation or deferred adjudication for a felony or for any type of theft; or
  • You are now under indictment for a felony or are now under criminal charges for any type of theft.

  If you are in doubt, or think you may not be qualified to serve on a jury for one of the above or any other reasons please contact the jury assembly room staff.
• Who can be excused from jury service?
  You are entitled to be excused as a juror if you:

  • Are over 70 years of age.
  • Have legal custody of a child under 12 years of age and jury service would leave the child without adequate supervision.
  • Are a student of public or private secondary school.
  • Are a person enrolled and in actual attendance at an institution of higher education
  • Are an officer or an employee of the Senate, the House of Representatives, or any department, commission, board, office, or other agency in the legislative branch of state government.
  • Are summoned for service and have served as a petit juror in Harris County during the current jury wheel reconstitution period. The current period began February 2, 2015. Summons prior to that date do not qualify for this exemption. (This exemption does not apply to Federal and Municipal Court jury service.)
  • Are the primary caretaker of a person who is unable to care for himself or herself. (This exemption does not apply to health care workers.)
  • Are a member of the United Stated Military forces serving on active duty and deployed to a location away from the person's home station and out of the person's county of residence.
• What are the different types of cases (causes)?
  There are two basic types of cases (causes): criminal and civil (including family cases).

  • Criminal cases (causes)

    A criminal case (cause) results when a person is accused of committing a crime. You, as a juror, must decide whether the person charged is guilty or not guilty. The accused person is presumed innocent, and the State, represented by the District or County Attorney, must prove guilt “beyond a reasonable doubt.”

  • Civil cases (causes)

    A civil case (cause) results from a disagreement or dispute between two or more parties. In a civil case (cause), you, as a juror, must answer questions of disputed facts based upon the testimony and evidence admitted by the judge. The answers to these questions are called the verdict.

• Will I be paid for being a juror?
  Jurors will receive $6 for the first day of service and $40 per day after the first day . Jurors serving more than one day of jury service will be compensated at a rate calculated by the State Comptroller based upon available state funding.
• Must my employer pay me while I am on jury duty?
  Your employer is not required to pay you while on jury duty; however, employers are prohibited by law from firing an employee for serving as a juror.
• Who can have a jury trial?
  Any person charged with a criminal offense or any party to a civil case (cause) has a right to a jury trial. All parties are equal before the law and each is entitled to the same fair treatment.
• Are there rules about jury conduct?
  Yes. The Texas Supreme Court has rules to assist you in your conduct as a juror, which will be given to you by the judge.
• How is a juror selected for a particular case (cause)?
  Cases (Causes) will usually be heard by juries of 6 or 12. The larger group, called a panel, will be sent to the trial court (courtroom) where the jurors will be questioned under the supervision of the judge. A juror may be excused from the panel if it is shown that the juror cannot act impartially concerning the case (cause) to be heard. In addition, each side is allowed to remove a given number of jurors from the panel without having to show any reason. The trial jury will be the first 6 or 12 of the remaining persons on the panel.
• What is voir dire or questioning of the jury panel?
  It is a way for the parties to select a fair and impartial jury. Under the justice system, you may be questioned by each of the lawyers before they decide to remove a certain number of persons from the jury panel.
  
  For example, the lawyer may ask you questions to see if you are connected to the trial or if you have any prejudice or bias toward anyone in the trial. These questions are not intended to embarrass you, but rather to help the lawyers in the jury selection process. You may ask the judge to allow you to answer some questions away from the other persons on the panel.
• What if I have a special need or emergency?
  After you have been selected as a juror on a trial panel, if you have a special need or an emergency, tell the bailiff.
• What if I received a summons for a deceased person?
  Please write the word “Deceased” on the summons and mail or fax it back. You must mail the summons to: Marilyn Burgess, District Clerk (Jury Assembly Room) 1201 Congress St. Houston TX 77002. If you fax it, send it to: (832) 927-0132.
• What if I have health issues that would prevent me from serving?
  Please mail or fax proof of disability with your summons. If you are not on disability, you must mail a letter from your doctor requesting you be excused for health reasons.
  
  You may claim a medical exemption if you have a severe physical or mental condition that makes it impossible for you to serve as a juror, even with reasonable accommodation. To claim a medical exemption, you must present a copy of this form signed by a physician.

• How to obtain copies
  Copies can be purchased from our Juvenile Intake department at 1200 Congress, 6th floor (Suite 6015) Houston TX 77002 with a valid identification. The cost to purchase a document is $1.00 per page for certified and $.10 cents per page for uncertified copies. Our website is www.hcdistrictclerk.com.
• How to file Juvenile Delinquency documents
  You can file Delinquency documents either in person or by mail.
• How to obtain information on delinquency records
  Because of the confidentiality of delinquency records, we are not allowed to give out any information over the phone.
• Contact information for Child Protective Services
  The address is: 2525 Murworth Dr., Houston TX 77054. The phone number is: (713) 394-4000.
• Contact Information for County Attorney’s Office
  The address is 1019 Congress St. Houston TX 77002. The phone number is: (713) 755-5101.
• Contact Information for District Attorney’s Office
  Address is 500 Jefferson St. Ste. 600, Houston Texas 77002, phone number 713-274-5800.
• How to obtain an Attorney’s PIN number to review their cases
  Request the PIN by sending an email to: DCSA@hcdistrictclerk.com.
• How do I seal my records?
  An order to seal records would have to be presented for the court to sign sealing the delinquency case.

• General Questions

  • How can I obtain an Affidavit of No Records/Civil Background Check?
    You can obtain this affidavit on the second floor (Suite 250) of the Civil Courthouse, located at 201 Caroline St. Houston TX 77002. There is a $7 fee.
  • How can I obtain a Certificate of No Appeal (Certificate of Non Appeal)?
    You can obtain a Certificate of No Appeal for those cases (causes) that have NOT been appealed to a higher court on the second floor (Suite 250) of the Civil Courthouse, located at 201 Caroline St. Houston TX 77002. There is a $2 fee.
  • How can I obtain an Affidavit of Dormant Judgment?
    You can obtain an Affidavit of Dormant Judgment for those cases (causes) whose judgment is 10 years old or older on the second floor (Suite 250) of the Civil Courthouse, located at 201 Caroline St. Houston TX 77002. There is a $2 fee.

• Abstract/Executions

  • What is the fee to request an Abstract or Execution?
    Review Costs and Fees
  • I need to have an Abstract or Execution issued. What should I do?
    Complete a Request for Abstract of Judgment or Request for Post Judgment Writ form. Submit the request along with fee payment.
  • I am requesting an Abstract or Execution. Can I pay with a check?
    Review our Payment Options.
  • Do I need to supply a certified copy of the judgment with my request for Abstract or Execution?
    No.
  • My judgment is against different defendants; do I need to request an Abstract against each defendant?
    No, all defendants are identified on one abstract.
  • Do I need to request an Execution against each defendant?
    No, the execution will contain all defendants.
  • I need this (abstract, execution, cost statement, etc.) NOW! What do I need to do?
    To request a rush order, submit an affidavit stating the reason for the request. If you are requesting an execution prior to the 30 days from the time a final judgment is signed, the affidavit must be according to Rule 628 T.R.C.
  • Can I pick up my Abstract or Execution?
    Yes, state in your request it is to be picked up at Civil Post Judgment, 201 Caroline (Suite 250) Houston TX 77002.
  • When will my Abstract or Execution be ready?
    Most abstracts/executions are prepared within (14) days of the request.
  • I need to have my Execution served; can you send it to the Constable?
    Harris County Constables prefer the requesting party make arrangements directly with them for serving the Execution as they may have questions about the service.
  • What do I do with the abstract now that I have it?
    The abstract can be filed in the county in which you believe the debtor might own property. In most counties, the abstract is filed with the County Clerk’s Office. An original abstract is required for each county.
  • Where do I file an Abstract?
    With the County Clerk’s Office in Real Property Records.
  • The Execution was returned “Nulla bona.” What does that mean?
    The constable has not found any of the defendant’s goods that can be levied.
  • My judgment is almost 10 years old and I need to keep it alive; how can I do this?
    If a writ of execution is not issued within the first 10 years of the judgment, it becomes dormant and we cannot issue an execution. After the first execution is issued the dormant date runs from issue date of that execution.
  • We purchased a judgment and we are the assignee. Can we be listed as the Plaintiff in the abstract or execution?
    If you file an Assignment of Judgment, this information will be included in the abstract/execution.
  • We are filing a Supersedeas Bond on a case and a Writ of Execution has been issued, how do we stop the service on the Execution?
    Request the Post Trial clerk to issue a Writ of Supersedeas which will recall the Writ of Execution.

• Appeals

  • I need to appeal my case (cause), what do I do?
    A Notice of Appeal must be filed according to the Texas Rules of Appellate Procedure.
  • Is there a form to appeal my case?
    No, you may refer to Texas Rules of Appellate Procedure or research Appellate Procedures at the Harris County Law Library.
  • Where do I go to file a Notice of Appeal?
    Go to our Civil/Family Post Trial section located in the Civil Courthouse at 201 Caroline (Suite 250 / Second floor) Houston TX 77002, or mail your documents to:
    

    Harris County District Clerk
    ATTN: Civil/Family Post Trial
    P.O. Box 4651
    Houston, Texas 77210-4651
  • Is there a fee for filing a Notice of Appeal?
    No.
  • What are the costs of my appellate clerk's record?
    The cost is $1.00 per page. The actual cost will be determined when all the pleadings are pulled, copied and numbered. A deposit may be required for large records.
  • I didn’t do a written request designating the clerk's record, so how do you know what to include in the record?
    If there is no written request, your transcript is prepared per Rule 34 of the Texas Rules of Appellate Procedure.
  • When will I be notified of the amount due on the clerk's record?
    Once the transcript has been completed, we will notify the requesting party by phone and letter.
  • Where do I go to pay for the clerk's record?
    Go to our Civil/Family Post Trial section located in the Civil Courthouse at 201 Caroline (Suite 250 / Second floor) Houston TX 77002.
  • Why did I get a bill in the mail when I’ve already paid for the clerk's record?
    When the record is completed, you are contacted by phone regarding the completion and costs involved. We also mail out a copy of the bill. If the costs and fees have been paid, please ignore the bill.
  • The clerk's record is not due until a certain day, so why did you send it up before the due date?
    Once payment has been received, the transcript is sent to the Court of Appeals that day if it is received before 3 p.m., otherwise it goes out the next working day.
  • How can I get a copy of the clerk's record?
    Once the record is paid and forwarded to the Court of Appeals, the request is made through them. Copies of any pleading included in the record can be obtained through Civil Customer Service.
  • How do I request a supplemental record?
    Send a written request identifying the specific documents to our Civil/Family Post Trial section located in the Civil Courthouse at 201 Caroline (Suite 250 / Second floor) Houston TX 77002. There is no due date for a supplemental; they are calendared for preparation within 30 days.

• Supersedeas Bonds

  • How much do I put up for a Supersedeas Bond?
    It must be at least the amount of the judgment, interest for the estimated duration of the appeal, and costs.
  • A Mandate was issued and I need to know how to get a copy of that Mandate.
    All Mandates are imaged. A copy can be requested through our Customer Service Department. Their phone number is: (832) 927-5800. Their email address is: support@hcdistrictclerk.com.
  • There is a Mandate issued on our case (cause). We won on appeal and we need to know how to get the funds from the Supersedeas Bond released to us.
    A Motion and Order must be filed with the trial court asking for the release of the Bond.

• Cost Statements

  • How can I get a cost bill?
    Submit a written request along with the case (cause) number, requesting party, and payment of the $15.00 filing fee. Send it to our Civil/Family Post Trial section located in the Civil Courthouse at 201 Caroline (Suite 250 / Second floor) Houston TX 77002.
  • What is the turn-around time for a cost statement?
    Regular cost statements are usually processed within (7) days of the request. Attorney cost statements are normally processed within (14) days of the request.
  • What is the cost for transferring a case (cause) to another county?
    Fees are $1 per page on all orders and docket sheets, and 12 cents per page on divorce and family pleadings.

• Expunctions

  • What are the fees to file a petition for Expunction?
    The fee is $287 for filing the petition, with an additional $3.00 for electronic service and $14.00 for certified service.
  • Am I eligible for an expunction?
    Contact the District Attorney at (713) 274-5816. You will be required to give your name and date of birth.
  • Where do I file the expunction petition?
    You may file the petition with our Civil/Family Post Trial section, located on the second floor (Suite 250) of the Civil Courthouse, located at 201 Caroline St. Houston TX 77002.
  • Do I have to have an attorney?
    No, however in all cases, an expunction petitioner benefits from the assistance of counsel. The District Clerk strongly urges anyone pursuing a petition for expunction of criminal records to consult with an attorney of his or her own choice.
  • Does the District Clerk provide blank forms for the preparation of an expunction?
    No, you may obtain a petition from the District Attorney’s Office by email only. You must have a valid email address.
  • How long does it take to have my records expunged?
    It will take a minimum of three months for an expunction order to become final.

• Where can I get appeals information?
  The Appeal Section is located at 1301 Franklin, Suite 100 for pending appeal cases, and at 5900 Canal for disposed appeal cases. Personnel in these sections will assist customers with questions concerning cases (causes) on appeal. This is also where attorneys of record, check out and check in appellate records. The contact number is (832) 927-5945.
• Where can I file a Post Conviction Writ of Habeas Corpus?
  A Post Conviction Writ of Habeas Corpus (11.07 and 11.071) can be filed at 1301 Franklin, Suite 100 for all prose filers, all attorneys must E-file their applications. The application for a Post Conviction Writ of Habeas Corpus must be filed on the proper form, which the applicant may obtain online at the Court of Criminal Appeals.
• How can I get my cash bond refunded?
  Cash bond deposits are refunded to the depositor if the defendant has successfully complied with all conditions of the bond and the criminal case (cause) is concluded. There fund order is prepared and signed by the judge, then forwarded to the County Auditor's Office. When that process is complete, the County Treasurer will mail the refund check to the depositor at the address noted on the cash bond. Any change of address should be completed prior to the conclusion of the criminal case (cause).

• What are your hours of operation?
  Monday through Friday from 8 am to 5 pm.
• What does the Texas Attorney General do?
  The Texas Attorney General establishes and enforces child support orders on behalf of the State of Texas. In most cases, the Attorney General is involved in cases where a person has received some form of public assistance, such as AFDC, TANF or Medicaid. The A.G. may use administrative collection methods such as writs of withholding and IRS intercepts, and may also review and adjust child support orders to comply with the Texas Family Code guidelines. The A.G. does not represent individuals. When a person applies with the Attorney General for assistance, they must assign their child support rights to them.
• Where can I find my case number?
  Case/Cause numbers can be found on the paperwork you were given/served, by registering online on the District Clerk’s website (www.hcdistrictclerk.com), or by calling our customer service section at: (832) 927-5800.
• What time is docket call?
  Docket call may vary by court, check with the court you have been assigned for the docket call time. (Note: Customers can also check in with staff from the Office of the Attorney General in the lobby of the Family Law Center building). Customers can also register on our website at www.hcdistrictclerk.com and click on the “Search our Records and Documents” icon. The search can be done by parties names or the case number.
• How can I reset (reschedule) a court hearing date?
  In order to reschedule a court date, you must appear on the date of your hearing. Court staff is unable to reschedule any hearing date prior to the date assigned.
• Where do I pay for child support?
  The mailing address for the Child Support Disbursement Unit is: Office of the Texas Attorney General / Child Support Disbursement Unit P.O. Box 659791, San Antonio, TX 78265-9791. There is a child support payment kiosk located on the first floor of the Civil Courthouse at 201 Caroline St. Houston TX 77002. There is another child support payment kiosk in the basement of the Family Law Center, located at 1115 Congress St. Houston TX 77002. You can also make payments online on the Child Support Interactive Portal on the website for the Office of the Texas Attorney General.
• Where do I get copies of orders?
  You can get copies of orders by calling (832) 927-5700 or from our Family Intake section, located on the second floor of the Civil Courthouse at 201 Caroline St. Houston TX 77002.
• Where can I get a print out of child support payments?
  To receive information regarding the last payment or to obtain a copy of your payment history, contact the State Disbursement Unit at 1-800-252-8014. You may also visit the website for the Office of the Texas Attorney General to inquire about the same or visit one of their locations. If you are inquiring on a case prior to 2004, complete the payment history request form located on our website at www.hcdistrictclerk.com. Then, send it by it to P.O. Box 4651, Houston, TX 77210, fax it to (832) 927-0135, or email it to childsupport@hcdistrictclerk.com.

• How do I register and search for records / What additional features do I have with a login?
  For an outline of website features for the Public, please click here.
  For an outline of website features for Attorneys, please click here.
  For an outline of website features for Bondsman, please click here.
• How do I access my family case/or my confidential case on your website?
  For instructions on accessing a case, please click here.
• How do I file a subpoena or check status of my subpoena request?
  For an outline of e-subpoena features, please click here.
• How do I signup for case / docket / party / other case subscription notifications for attorneys?
  For instructions on signing up for a case / docket notification for attorneys, please click here.
  For instructions on signing up for case subscriptions for attorneys, please click here.
  For instructions on signing up for party / client notification for attorneys, please click here.
• How do I schedule my own hearings for family / civil courts for attorneys?
  For an outline on eHearing features for attorneys, please click here.
• How do I receive service documents online?
  For an outline on eIssuance features, please click here.
• How do I access the attorney kiosk?
  For information regarding the attorney kiosk, please see our Kiosk User's Guide.

• How do I search for records / What additional features do I have with a login?
  For an outline of website features for the Public, please click here.
  For an outline of website features for Attorneys, please click here.
  
• My Password isn't working.
  Passwords are case sensitive; make sure the caps lock is off on your keyboard. If you are still unable to sign-on to the website, please contact us by calling (832) 927-5815 or sending an email to: dcsa@hcdistrictclerk.com.
• I’m getting error message – Error on page.
  Please check the version of your browser. Our site works best with versions of Internet Explorer 6.0 and higher, Mozilla Firefox 1.5 and higher, Opera 9.0 and higher or Apple Safari 2.0 and higher. If you are using one of these browsers and is still getting the same error message, please contact us by calling (832) 927-5815 or sending an email to: dcsa@hcdistrictclerk.com.
• The document I’m trying to unzip is password protected, How do I open it?
  In order to secure our documents, we password-protect all files. The password to unlock your documents is the same password you use to sign-on to www.hcdistrictclerk.com. If you have changed your www.hcdistrictclerk.com password and it has been a few days since you have downloaded the document, then the password will be the same password you used to log in to our website (www.hcdistrictclerk.com) the same day you downloaded the document. NOTE: If you enter the wrong password, some ZIP programs will not allow you to re-enter a password unless you close the ZIP program and re-open it. If you are still having problems, please contact us by calling (832) 927-5815 or sending an email to: dcsa@hcdistrictclerk.com.
• The document I downloaded will not open.
  Please be advised that in order to open up the PDF file that you downloaded, you will need to install Acrobat PDF reader. You can get this program by going to the Adobe website and downloading it at www.adobe.com.
• Do I have to use a credit card to download a document from the District Clerk’s website?
  Yes. Our website only accepts credit cards when you are requesting a document online.
• Is there anyway I can get my document faxed or mailed to me?
  You may choose mail, fax (local numbers only), email, or the download method for delivery of purchased documents.
• I cannot access the website through my username and password.
  Our website is best viewed with Internet Explorer at 1024 by 768 resolution. We recommend Microsoft Internet Explorer 6.0 and Chrome. If you are using AOL, we recommend that you minimize your browser and open up Internet Explorer to enter the site. If you are still having problems, please contact us by calling (832) 927-5815 or sending an email to: dcsa@hcdistrictclerk.com
• I am trying to preview the document before I order it, how do I do this?
  After searching for a document, our website will allow you to preview any listed document by clicking on the image number link.
• I was told I need Adobe Acrobat Reader to view my documents. What is Adobe Acrobat Reader and how do I acquire this program?
  Adobe Acrobat Reader is a free program that allows users to view and print documents in a widely supported document format. Adobe Acrobat Reader can be downloaded for free at www.adobe.com.
• I was told I need a ZIP compression/de-compression program to view my documents. What is a ZIP compression/de-compression program, and how do I acquire one of these programs?
  In order to serve our customers in a fast and efficient manner, our documents are compressed into a .zip format to allow for quicker download times. In order to uncompress these files, you will need a ZIP compression/de-compression program. There are several ZIP compression/de-compression programs available for download at sites such as: http://download.cnet.com. Many of these programs are free. Please visit the site listed above or use a search engine to locate a copy of a compression/de-compression program that supports .zip format.
• I am using Internet Explorer and I am trying to preview a document and nothing is displayed. Is there something wrong?
  First, make sure you have Adobe Acrobat Reader installed. If you do, there might be a problem with the browser installation. To obtain technical support from Microsoft, go to: http://support.microsoft.com.
• I purchased a document and received it in a .zip format. When I open the .zip file, I am prompted for a password. What password is it asking for?
  In order to secure our documents, we password-protect all files. To unlock these files, use the password you use to log in to our website.
  
  NOTE: If you enter the wrong password, some ZIP programs will not allow you to re-enter a password unless you close the ZIP program and re-open it.
• Am I automatically logged out of the system after a period of inactivity?
  Yes. For security reasons, after 30 minutes of inactivity, your session will expire and you will be returned to the homepage.
• I tried to navigate to a page in this website and was sent back to the home page. I was already logged in so why I am being asked to log in again?
  For security reasons, after 30 minutes of inactivity, your session will expire and you will be returned to the log in page.
• I tried to search for Family and Criminal documents but the search came back with nothing, what is wrong?
  Family documents are only available to the parties in a given lawsuit at this time.
• Will my login account ever be deactivated?
  Accounts that have not been used in over six months and have never placed an order will be removed from the system.